Aug 28, 19:30 UTC
Resolved - The issue has been resolved completely and all the functionality is fully working now.
The customers experienced some latencies for the entries added to the incident timeline during the incident. However, there is not data loss and all the messages processed successfully.
Aug 28, 19:10 UTC
Monitoring - The rollback completed successfully and we observed the remediation.
The functionality is fully working now, and we are closely monitoring the system.
Aug 28, 19:03 UTC
Identified - Some misconfiguration caused the incident.
We identified the root cause and reverting the change.
Aug 28, 17:57 UTC
Investigating - We observe degraded performance on incident timeline functionality.
We are investigating the issue and we will provide more details within the next hour.